Your privacy is important to us. It is Air Experts Pty Ltd’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, http://airexperts.com.au, and other sites we own and operate.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.
This policy goes into effect on January 6 2022.
Last updated: 8 January 2021
Information We Gather
The information we collect falls into two categories: “information voluntarily provided” and “information automatically collected.”
When using or participating in any of our services or promotions, you intentionally and actively give us with information that we refer to as “voluntary submissions.”
“Automatically collected” information refers to any information automatically sent by your devices in the course of accessing our products and services.
Log Data
When you visit our website, our servers may log the information that your web browser transmits. It may include the Internet Protocol (IP) address of your device, the kind and version of your browser, the pages you view, the time and date of your visit, and the amount of time spent on each page, among other information regarding your visit.
In addition, if you encounter problems while using the website, we may automatically collect information on the error and its occurrence. This data may include technical information about your equipment, what you were attempting to do when the error occurred, and other pertinent technical information. You may or may not receive notification of such errors, including their occurrence and nature, even in the instant they occur.
It may be feasible to integrate this information with other data in order to identify specific persons.
Device Data
When you interact with our website or services, we may automatically collect device-specific information, such as:
- Type of Equipment
- Operating System
- Geo-location data
Depending on the settings of your device and software, the data we collect may vary. Consult the policies of your device manufacturer or software provider to determine what information they make available to us.
Personal Information
We may collect personal information – for example, when you subscribe to our newsletter or when you contact us — which may contain one or more of the following: name, e-mail address, mailing address, phone number.
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
Collection and Use of Information
We may collect personal information from you when you do any of the following on our website:
Acquire a subscription
Sign up to receive updates from us via email or social media channels
Use a mobile device or a web browser to access our content.
Contact us using email, social media, or comparable technologies.
When you mention us on social media
We may collect, retain, use, and disclose information for the following purposes, and we will not further handle personal information in a manner that is incompatible with these purposes:
to provide you with the essential features and services of our platform
We may mix voluntarily provided and automatically collected personal data with general information or research data from other reliable sources. If you consent to our accessing your social media profiles, for example, we may combine information obtained from such profiles with information received directly from you to improve your experience with our site and services, such as by providing you with more personalized content.
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring you do not make your personal information publicly available via our platform.
How Long We Keep Your Information
We only retain your personal data for as long as is required. This period may vary based on the purpose for which we use your data in accordance with this privacy statement. For example, if you have provided us with personal information such as your email address when contacting us about a specific query, we may keep this information for as long as your inquiry is active and for our own records, so that we can properly respond to such queries in the future. If your personal information is no longer required for this purpose, we will destroy or anonymize it by removing any identifying details.
We may, however, store your personal information if necessary to comply with a legal, accounting, or reporting need, or for archival reasons in the public interest, scientific or historical research purposes, or statistical purposes.
Children’s Privacy
We do not explicitly target children under 13 with any of our products or services, nor do we knowingly collect personal information from children under 13.
Disclosure of Personal Information to Third Parties
We may share your information with:
- a parent, subsidiary, or affiliate of our company
- third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, analytics, error loggers, debt collectors, maintenance or problem-solving providers, professional advisors, and payment systems operators
- our employees, contractors, and/or related entities
- our existing or potential agents or business partners
- credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
- courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
- third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you
- third parties to collect and process data
- an entity that buys, or to which we transfer all or substantially all of our assets and business
Third parties we currently use include:
Google Analytics
Clicky
Your Rights and Controlling Your Personal Information
Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.
If we receive personal information about you from a third party, it will be protected in accordance with our privacy statement. If you are a third party providing us with personal information about another individual, you represent and warrant that you have the individual’s agreement to do so.
You may withdraw your agreement to our use of your personal information for direct marketing at any time by contacting us using the details provided below.
You may request access to your personal information that we maintain.
If you believe any of the information we have about you is inaccurate, out-of-date, incomplete, irrelevant, or misleading, please contact us using the information provided in this privacy statement. We shall take reasonable measures to update any information that is discovered to be erroneous, incomplete, misleading, or out-of-date.
We will not discriminate against you for exercising any of your rights regarding your personal information. Unless your personal information is required to provide you with a specific service or offer (such as user support), we will not deny you goods or services, charge you different prices or rates for goods or services, including by granting discounts or other benefits, impose penalties, or provide you with a different level or quality of goods or services.
Notification of data breaches: We will comply with all applicable laws in the case of a data breach.
Complaints: If you believe that we have violated a pertinent data protection law and wish to make a complaint, please contact us using the information provided below and include any pertinent details about the alleged violation. We will investigate your complaint immediately and provide you with a written response outlining the outcome of our investigation and the steps we will take to remedy it. You may also contact a regulatory body or data protection authority regarding your complaint.
Unsubscribe: To unsubscribe from our email database or opt out of communications (including marketing communications), please contact us using the details in this privacy statement, or use the opt-out options given in the communication. We may need specific information from you in order to confirm your identity.
Use of Cookies
We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.
Refer to our Cookie Policy for additional details.
Business Transfers
If we or our assets are bought, or in the unlikely event that we go out of business or file for bankruptcy, we would transfer data, including your personal information, to the acquiring party. You acknowledge that such transfers may occur and that, to the extent permitted by applicable law, parties who acquire us may continue to use your personal information in accordance with this policy, which they will be required to assume because it is the basis for any ownership or use rights we have over such information.
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Changes to This Policy
We may modify our privacy policy at our discretion to reflect changes to our business processes, current acceptable practices, or legislation or regulations. If we decide to modify this privacy policy, we will post the updated version via the same link you used to access this policy.
If required by law, we will get your consent or provide you the opportunity to consent to or decline any new uses of your personal information.
Additional Disclosures for Australian Privacy Act Compliance (AU)
International Transfers of Personal Information
Where only Australian privacy laws govern the disclosure of your personal information, you agree that certain third parties may not be governed by the Privacy Act and the Australian Privacy Principles in the Privacy Act. You accept that if any such third party participates in any act or practice that violates the Australian Privacy Principles, it will not be liable under the Privacy Act and you will not be entitled to seek recourse under the Privacy Act.
Additional Disclosures for California Compliance (US)
If you reside in California and your business relationship with us is primarily for personal, family, or household purposes, as per California Civil Code Section 1798.83, you may inquire about the information we share with other organizations for their marketing purposes.
To make such a request, please contact us using the details provided in this privacy policy with “Request for California privacy information” in the subject line. You may make this type of request once every calendar year. We will email you a list of categories of personal information we revealed to other organisations for their marketing purposes in the last calendar year, along with their names and addresses. Not all personal information shared in this way is covered by Section 1798.83 of the California Civil Code.
Do Not Track
Some web browsers provide a “Do Not Track” feature that instructs websites not to track your online activities. We do not respond to browser “Do Not Track” signals at this time.
We adhere to the guidelines mentioned in this privacy statement, ensuring that we gather and process personal information properly, fairly, transparently, and for valid, legal purposes.
Cookies and Pixels
You can always deny cookies from our website if your browser supports it. The majority of browsers allow you to refuse all cookies or a subset of cookies by activating browser settings. Consequently, your ability to restrict cookies is dependent solely on the capabilities of your browser. For further information, please refer to the Cookies section of this privacy statement.
CCPA-permitted financial incentives
In compliance with your nondiscrimination right, we may provide you with certain financial incentives permitted by the CCPA that may result in varying pricing, rates, or quality levels for the goods or services we supply.
Any financial incentive permitted by the CCPA will be proportional to the value of your personal information, and we will provide written conditions that clarify the nature of the offer. Your participation in a financial incentive program is contingent on your opt-in consent, which you may renounce at any time.
California Notice of Collection
In the past year, we have collected the following categories of personal information as stated by the California Consumer Privacy Act:
i. Geolocation data.
Review the section titled “Information We Collect” for specifics on the information we collect, including the sources from which we get it. These categories of personally identifiable information are collected and used for the business purposes mentioned in the “Collection and Use of Information” section, including the delivery and maintenance of our Service.
Right to Know and Delete
If you are a California resident, you have rights to delete your personal information we collected and know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:
The categories of personal information we have collected about you;
The sources from which personal information was obtained;
The categories of personal information about you we disclosed for a business purpose or sold;
The categories of third parties to whom the personal information was disclosed for a business purpose or sold;
The business or commercial rationale for acquiring or selling your personal information; and The specific personal information that we have collected.
The specific pieces of personal information we have collected about you.
Please use the contact information provided in this privacy policy to exercise your rights.
Shine the Light
In addition to the rights described above, if you are a California resident, you have the right to request information about how we disclose certain personal information as stipulated by California’s “Shine the Light” statute with third parties and affiliates for their own direct marketing purposes.
To receive this information, email us a request using the contact details specified in this privacy policy. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code.
Contact Us
If you have any questions or issues about your privacy, please contact us using the following information: